Box Shop Terms & Conditions

Changing An Online Order

We’re sorry it is not possible to make changes to your Box Shop order online. If you want to amend your order, please email and we shall endeavour to respond five days a week between the hours of 9am – 5pm. Please be ready to quote your order number and order date.

Returns & Refunds

We are unable to refund your packaging purchase, but if you would like to exchange or replace a faulty product bought from our online Box Shop, please email us within 14 days of your purchase, at


Obtaining your refund: 

If you are entitled to a refund, we will refund you directly onto the card that was used to make the purchase.

Pricing and description of products

We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services by emailing

If there is a difference between the price for a product in store and the Box Shop on our website, you will be charged the price on the website. The price offered in respect of a product on the website may differ from the price offered at the same time in store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the website.

If, by mistake, we have under- priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

All prices are expressed inclusive of any VAT payable unless otherwise stated.

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

Your Statutory rights

  • Our returns policy does not affect your statutory rights.
  • Please note, we are not responsible for the content of external websites.